Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

Author: Tavakoli Mohammad Mahdi   Shirouyehzad Hadi   Dabestani Reza  

Publisher: Inderscience Publishers

ISSN: 1744-2370

Source: International Journal of Services and Operations Management, Vol.16, Iss.4, 2013-11, pp. : 427-442

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