Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making

Author: Tavakoli Mohammad Mehdi   Shirouyehzad Hadi  

Publisher: Inderscience Publishers

ISSN: 1746-6474

Source: International Journal of Productivity and Quality Management, Vol.12, Iss.3, 2013-08, pp. : 327-344

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