Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments

Author： Kelly Petranka   Lawlor Jennifer   Mulvey Michael  

Publisher： Inderscience Publishers

ISSN： 1750-0664

Source： International Journal of Electronic Customer Relationship Management, Vol.7, Iss.2, 2013-09, pp. : 98-116

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