The link between perceived service value and customer satisfaction

By Gudergan Siegfried P.   Ellis R. Susan  

Journal of Customer Behaviour, Vol. 6, Iss. 3, 2007-11 ,pp. : 249-267

Westburn Publishers Ltd

Access to resources Recommend Favorite

The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts

By Hume Margee   Mort Gillian Sullivan  

Journal of Services Marketing, Vol. 24, Iss. 2, 2010-01 ,pp. : 170-182

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Circularity of customer service experience and customer perceived value

By Helkkula Anu   Kelleher Carol  

Journal of Customer Behaviour, Vol. 9, Iss. 1, 2010-03 ,pp. : 37-53

Westburn Publishers Ltd

Access to resources Recommend Favorite

Linking the hierarchical service quality model to customer satisfaction and loyalty

By Pollack Birgit Leisen  

Journal of Services Marketing, Vol. 23, Iss. 1, 2009-02 ,pp. : 42-50

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer perceived value: a substitute for satisfaction in business markets?

By Eggert Andreas   Ulaga Wolfgang  

The Journal of Business and Industrial Marketing, Vol. 17, Iss. 2-3, 2002-03 ,pp. : 107-118

Emerald Group Publishing Ltd

Access to resources Recommend Favorite