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The International Journal of Bank Marketing, Vol. 23, Iss. 1, 2005-01 ,pp. : 8-27

Emerald Group Publishing Ltd

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Customer retention in retail financial services: an employee perspective

By Farquhar Jillian Dawes  

The International Journal of Bank Marketing, Vol. 22, Iss. 2, 2004-03 ,pp. : 86-99

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The paradox of customer education: Customer expertise and loyalty in the financial services industry

By Bell Simon J.   Eisingerich Andreas B.  

European Journal of Marketing, Vol. 41, Iss. 5-6, 2007-06 ,pp. : 466-486

Emerald Group Publishing Ltd

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Relationship Marketing and Customer Loyalty in a Retail Setting: A Dyadic Exploration

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Journal of Marketing Management, Vol. 17, Iss. 3-4, 2001-04 ,pp. : 287-319

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The Relationship between Consumers' Unethical Behavior and Customer Loyalty in a Retail Environment

By van Kenhove P.  

Journal of Business Ethics, Vol. 44, Iss. 4, 2003-06 ,pp. : 261-278

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