The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination

Author: Ledden Lesley   Kalafatis Stavros P.   Mathioudakis Alex  

Publisher: Routledge Ltd

ISSN: 0267-257X

Source: Journal of Marketing Management, Vol.27, Iss.11-12, 2011-10, pp. : 1232-1260

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Abstract