The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark

By Martensen Anne   Gronholdt Lars   Kristensen Kai  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 544-553

Routledge Ltd

Access to resources Recommend Favorite

Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy

By Abdullah Mokhtar   Al-Nasser Amjad D.   Husain Nooreha  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 826-829

Routledge Ltd

Access to resources Recommend Favorite

Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry

By Zhang Zili   Jiang Minghui   Li Xiangyang  

Total Quality Management & Business Excellence, Vol. 24, Iss. 11-12, 2013-12 ,pp. : 1364-1375

Routledge Ltd

Access to resources Recommend Favorite

The antecedents of consumer satisfaction and loyalty in fast food industry: A cross-national comparison between Chinese and Swiss consumers

By Etemad-Sajadi Reza   Rizzuto Daniela  

International Journal of Quality & Reliability Management, Vol. 30, Iss. 7, 2013-07 ,pp. : 780-798

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer equity considerations in service recovery: a cross-industry perspective

By Ruyter Ko de   Wetzels Martin  

International Journal of Service Industry Management, Vol. 11, Iss. 1, 2000-01 ,pp. : 91-108

Emerald Group Publishing Ltd

Access to resources Recommend Favorite