Author: Anderson Eugene W. Fornell Claes
Publisher: Routledge Ltd
ISSN: 1360-0613
Source: Total Quality Management, Vol.11, Iss.7, 2000-09, pp. : 869-882
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
An index method for measurement of customer satisfaction
The TQM Magazine, Vol. 16, Iss. 1, 2004-01 ,pp. :