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Period of time: 2003年7期
Publisher: Routledge Ltd
Founded in: 1990
Total resources: 46
ISSN: 1360-0613
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Total Quality Management,volume 11,issue 7
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Foundations of the American Customer Satisfaction Index
By Anderson Eugene W.,Fornell Claes in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
Measuring customer satisfaction: why, what and how
By McColl-Kennedy Janet,Schneider Ursula in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
On measurement of intangible assets: a study of robustness of partial least squares
By Cassel Claes M.,Hackl Peter,Westlund Anders H. in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
Measuring customer satisfaction on a national level using a super-population approach
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
The effects of satisfaction and loyalty on profits and growth: products versus services
By Edvardsson Bo,Johnson Michael D.,Gustafsson Anders,Strandvik Tore in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
Approaches of Portuguese companies for relating customer satisfaction with business results
By André Margarida M.,Saraiva Pedro M. in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
By Scharitzer Dieter,Korunka Christian in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
By Scharitzer Dieter,Kollarits Harald C. in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
Patient satisfaction and priority setting in ambulatory health care
By Eckerlund Ingemar,Eklöf Jan A.,Nathorstböös Jörgen in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.![](/images/ico/ico5.png)
Business excellence through customer satisfaction
By Kanji Gopal K.,Wallace William in (2000)
Total Quality Management,volume 11,issue 7 , Vol. 11, Iss. 7, 2000-09 , pp.