The impact of quality on store loyalty: A contingency approach

Author： Odekerken-Schroder Gaby   De Wulf Kristof   Kasper Hans   Kleijnen Mirella   Hoekstra Janny   Commandeur Harry  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.12, Iss.3, 2001-05, pp. : 307-322

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