TQM as a competitive factor: A theoretical and empirical analysis

By Escrig-Tena Ana Belén  

International Journal of Quality & Reliability Management, Vol. 21, Iss. 6, 2004-08 ,pp. : 612-637

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The evolution of TQM: An empirical analysis using the business process change framework

By Motwani Jaideep   Prasad Sameer   Tata Jasmine  

The TQM Magazine, Vol. 17, Iss. 1, 2005-02 ,pp. : 54-66

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does TQM influence employees' job satisfaction? An empirical case analysis

By Ooi Keng Boon   Bakar Nooh Abu   Arumugam Veeri   Vellapan Lorraine   Loke Alex Kim Yin  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 1, 2007-01 ,pp. : 62-77

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and university students' satisfaction on the travel agencies: An empirical investigation from Northern Cyprus

By Katircioglu Salih Turan   Mehtap-Smadi Salime   Kilinç Ceyhun   Ünlücan Dogan  

International Journal of Quality and Service Sciences, Vol. 4, Iss. 3, 2012-08 ,pp. : 299-311

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Is your organization ready for TQM? An assessment methodology

By Weeks Brenda   Helms Marilyn M   Ettkin Lawrence P  

The TQM Magazine, Vol. 7, Iss. 5, 1995-05 ,pp. : 43-49

Emerald Group Publishing Ltd

Access to resources Recommend Favorite