![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Zanella Angelo
Publisher: Routledge Ltd
ISSN: 1360-0613
Source: Total Quality Management, Vol.9, Iss.7, 1998-10, pp. : 599-609
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Customer satisfaction: some results for European Retailing
By Kristensen Kai Juhl Hans Jørn Østergaard Peder
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Tontini Gerson Søilen Klaus Solberg Silveira Amélia
Total Quality Management & Business Excellence, Vol. 24, Iss. 11-12, 2013-12 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Tontini Gerson Picolo Jaime Dagostin
International Journal of Quality & Reliability Management, Vol. 31, Iss. 1, 2013-12 ,pp. :