Logistic service quality and technology: a comparison between supplier-retailer and retailer-consumer relationships

Author: Gil Saura Irene   Ruiz Molina Maria   Servera Frances David  

Publisher: Routledge Ltd

ISSN: 1466-4402

Source: The International Review of Retail, Distribution and Consumer Research, Vol.18, Iss.5, 2008-12, pp. : 495-510

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Abstract