The contest determinant of delight and disappointment: a case study of online banking

Author： Petnji Yaya Luc Honore   Marimon Frederic   Casadesus Marti  

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.24, Iss.11-12, 2013-12, pp. : 1376-1389

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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