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Managing Service Quality, Vol. 22, Iss. 4, 2012-07 ,pp. : 399-421

Emerald Group Publishing Ltd

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The impact of organisational variables and quality performance on customer satisfaction

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Inderscience Publishers

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The impact of e-mail on work-life balance

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Customer satisfaction using QFD: an e-banking case

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Managing Service Quality, Vol. 14, Iss. 4, 2004-04 ,pp. : 317-330

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Service quality and university students' satisfaction on the travel agencies: An empirical investigation from Northern Cyprus

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