Does customer relationship management influence call centre quality performance? An empirical industry analysis

Author： Abdullateef Aliyu Olayemi   Salleh Salniza Md.  

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.24, Iss.9-10, 2013-10, pp. : 1035-1045

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