EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

Author： Shahin Arash Jamkhaneh Hadi Balouei Cheryani Sayedeh Zahra Hosseini

Publisher： Emerald Group Publishing Ltd

ISSN： 1368-3047

Source： Measuring Business Excellence, Vol.18, Iss.3, 2014-08, pp. : 38-56

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