Service encounters as bases for innovation

Author: Sundbo Jon   Sundbo Donna   Henten Anders  

Publisher: Routledge Ltd

E-ISSN: 1743-9507|35|5|255-274

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.35, Iss.5, 2015-04, pp. : 255-274

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Abstract