Process performance measurement system – towards a customer-oriented solution

Author： Wieland Uwe   Fischer Marco   Pfitzner Marcus   Hilbert Andreas  

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1758-4116|21|2|312-331

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.21, Iss.2, 2015-04, pp. : 312-331

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer-oriented cost cutting: process management at Volvo

By Hertz Susanne   Johansson Johny K.   Jager Flip de  

Supply Chain Management: An International Journal, Vol. 6, Iss. 3, 2001-08 ,pp. : 128-142

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A customer-oriented service-enhancement system for the public sector

By Chen Chi-Kuang   Yu Chang-Hsi   Yang Shiow-Jiuan   Chang Hsiu-Chen  

Managing Service Quality, Vol. 14, Iss. 5, 2004-05 ,pp. : 414-425

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A scale assessing team-based job performance in a customer-oriented environment

By Kennedy  

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 257-273

Elsevier

Access to resources Recommend Favorite

Customer-oriented organizations: a framework for innovation

By Mukerjee Kaushik  

Journal of Business Strategy, Vol. 34, Iss. 3, 2013-05 ,pp. : 49-56

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-oriented service development at SAS

By Ekdahl Fredrik   Gustafsson Anders   Edvardsson Bo  

Managing Service Quality, Vol. 9, Iss. 6, 1999-12 ,pp. : 403-410

Emerald Group Publishing Ltd

Access to resources Recommend Favorite