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Publisher: Emerald Group Publishing Ltd
ISSN: 1756-669X
Source: International Journal of Quality and Service Sciences, Vol.7, Iss.1, 2015-03, pp. : 50-71
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By Martínez-Tur Vicente Peiró José M Ramos José
International Journal of Service Industry Management, Vol. 12, Iss. 3, 2001-07 ,pp. :