Social CRM: A Review of the Literature and the Identification of New Research Dir
Publisher： IGI Global_journal
E-ISSN： 1942-9029|7|1|14-20
ISSN： 1942-9010
Source： International Journal of Virtual Communities and Social Networking (IJVCSN), Vol.7, Iss.1, 2015-01, pp. : 14-20
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