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Marks & Spencer: a revolutionary in retailing

Author: T Kippenberger  

Publisher: Emerald Group Publishing Ltd

ISSN: 1363-8483

Source: The Antidote, Vol.2, Iss.6, 1997-06, pp. : 32-36

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Abstract

Concentrates on Marks & Spencer, which is frequently quoted as a textbook example of good management practice - although started in 1884 by a man who could neither read nor write English (Michael Marks, 19, a Russian émigré). Gives full descriptions of how the business started in Leeds - with all goods a penny! Discusses how the company developed with Thomas Spencer coming `on board' in 1894. Concludes that the company has continued to innovate in not only clothing but also fresh, chilled and convenience foods, as well as moving into financial services and mail order markets.