Uncovering the keys to successful service elimination: "Project ServDrop"

Author： Gounaris Spiros P.   Avlonitis George J.   Papastathopoulou Paulina G.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.20, Iss.1, 2006-01, pp. : 24-36

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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