Related content

The impact of electronic service quality's dimensions on customer satisfaction and buying impulse

By Bressolles Grégory   Durrieu François   Giraud Mangali  

Journal of Customer Behaviour, Vol. 6, Iss. 1, 2007-03 ,pp. : 37-56

Westburn Publishers Ltd

Access to resources Recommend Favorite

The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction

By Ihtiyar Ali   Ahmad Fauziah S.  

Services Marketing Quarterly, Vol. 36, Iss. 2, 2015-04 ,pp. : 136-152

Routledge Ltd

Access to resources Recommend Favorite

Impact of trust on the relationship of e-service quality and customer satisfaction

By  

EuroMed Journal of Business, Vol. 10, Iss. 1, 2015-05 ,pp. : 21-46

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service recovery: Impact on satisfaction and intentions

By Spreng Richard A   Harrell Gilbert D   Mackoy Robert D  

Journal of Services Marketing, Vol. 9, Iss. 1, 1995-01 ,pp. : 15-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and satisfaction - the moderating role of value

By Caruana Albert   Money Arthur H   Berthon Pierre R  

European Journal of Marketing, Vol. 34, Iss. 11-12, 2000-11 ,pp. : 1338-1353

Emerald Group Publishing Ltd

Access to resources Recommend Favorite