Understanding the differences of public and private self-service technology

Author： Collier Joel E.   Sherrell Daniel L.   Babakus Emin   Horky Alisha Blakeney  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.28, Iss.1, 2014-02, pp. : 60-70

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