Customer preference for decision authority in credence services: The moderating effects of source credibility and persuasion knowledge

Author： Ngamvichaikit Anothai Beise-Zee Rian

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.24, Iss.3, 2014-05, pp. : 274-299

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content

The impact of knowledge types on the consumer search process: An investigation in the context of credence services

By Mattila Anna S. Wirtz Jochen

International Journal of Service Industry Management, Vol. 13, Iss. 3, 2002-07 ,pp. : 214-230

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Assessing customer satisfaction with local authority services using SERVQUAL

By Wisniewski Mik

Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. : 995-1002

Routledge Ltd

Access to resources Recommend Favorite

The customer satisfaction-customer loyalty relationship: Reassessing customer and relational characteristics moderating effects

By Gonçalves Helena Martins Sampaio Patrícia

Management Decision, Vol. 50, Iss. 9, 2012-10 ,pp. : 1509-1526

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Some moderating effects on the service quality-customer retention link

By Ranaweera Chatura Neely Andy

International Journal of Operations & Production Management, Vol. 23, Iss. 2, 2003-02 ,pp. : 230-248

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Applied product quality knowledge and performance: Moderating effects of uncertainty

By Claycomb Cindy Dröge Cornelia Germain Richard

International Journal of Quality & Reliability Management, Vol. 19, Iss. 6, 2002-07 ,pp. : 649-671

Emerald Group Publishing Ltd

Access to resources Recommend Favorite