Related content

Service-orientation of airlines: its impact on service-oriented behaviour of flight attendants and customer loyalty

By An Myungsook  

International Journal of Services Sciences, Vol. 4, Iss. 2, 2011-02 ,pp. : 174-190

Inderscience Publishers

Access to resources Recommend Favorite

Remedy or cure for service failure?: Effects of service recovery on customer satisfaction and loyalty

By Komunda Mabel   Osarenkhoe Aihie  

Business Process Management Journal, Vol. 18, Iss. 1, 2012-02 ,pp. : 82-103

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b

By Boxer Israel   Rekettye Gabor  

International Journal of Services and Operations Management, Vol. 8, Iss. 2, 2011-02 ,pp. : 222-256

Inderscience Publishers

Access to resources Recommend Favorite

Effects of an emotional intelligence training program on service quality of bank branches

By Beigi Mina   Shirmohammadi Melika  

Managing Service Quality, Vol. 21, Iss. 5, 2011-09 ,pp. : 552-567

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Organizational emotional intelligence: development of a model

By Giorgi Gabriele  

International Journal of Organizational Analysis, Vol. 21, Iss. 1, 2013-03 ,pp. : 4-18

Emerald Group Publishing Ltd

Access to resources Recommend Favorite