Patient perceptions of quality: analyzing patient satisfaction surveys

Author： Russell Roberta S.   Johnson Dana M.   White Sheneeta W  

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1758-6593|35|8|1158-1181

ISSN： 0144-3577

Source： International Journal of Operations & Production Management, Vol.35, Iss.8, 2015-08, pp. : 1158-1181

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