Customer dissemination of negative word-of-mouth: Influence of expected or unexpected events

Publisher： Scientific Journal Publishers

E-ISSN： 1179-6391|42|10|1675-1688

ISSN： 0301-2212

Source： Social Behavior and Personality: An international journal, Vol.42, Iss.10, 2014-11, pp. : 1675-1688

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