Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks

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International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), Vol. 2, Iss. 4, 2011-10 ,pp. : 9-15

IGI Global_journal

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The Role of Responsibility Factors of Reducing Inefficiencies in IS Projects on Six Sigma Certification in Service Organizations

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International Journal of Information Systems in the Service Sector (IJISSS), Vol. 4, Iss. 3, 2012-07 ,pp. : 1-28

IGI Global_journal

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Customer Relationship Management in Professional Service Organizations: An Application to the Building Industry

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International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol. 2, Iss. 2, 2011-04 ,pp. : 1-15

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The Internet Moderating Impact among Stakeholders in Modern Organizations: A Conceptual Analysis of Service Management Environment

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Journal of Electronic Commerce in Organizations (JECO), Vol. 7, Iss. 4, 2009-10 ,pp. : 21-30

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Service Quality in Malaysian Public Organizations

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The International Journal of Knowledge, Culture, and Change Management: Annual Review, Vol. 8, Iss. 5, 2008-01 ,pp. : 129-138

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