Relative measures in service research

Author： Aksoy Lerzan   Hogreve Jens   Lariviere Bart   Ordanini Andrea   Orsingher Chiara  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.29, Iss.6-7, 2015-09, pp. : 448-452

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