BPM for supporting customer relationship and profit decision

Author： Lau Henry   Nakandala Dilupa   Shum Paul K.   Lau Henry  

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1758-4116|22|1|231-255

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.22, Iss.1, 2016-02, pp. : 231-255

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