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The impact of quality practices on customer satisfaction and business results: product versus service organizations

By Nilsson in (2001)

Elsevier

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Airline station performance as a function of employee satisfaction

By Nebeker D., Busso in (2001)

Elsevier

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Service with a smile - Legal and emotional issues

By Deadrick D.L., McAfee R.B. in (2001)

Elsevier

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The impact of internal marketing activities on external marketing outcomes

By Bansal H.S., Mendelson M.B., Sharma B. in (2001)

Elsevier

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From the Editor

By Cardy R.L. in (2001)

Elsevier

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The role of procedural justice in the delivery of services - A study of customers' reactions to waiting

By Groth M., Gilliland S.W. in (2001)

Elsevier

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Size does matter: the effect of organizational size on customer satisfaction

By Goldschmidt N., Chung in (2001)

Elsevier

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Team and organizational attitudes as a lens and mirror impacting customer satisfaction: an empirical test in self-managed teams

By Gilson L.L., Shalley in (2001)

Elsevier

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In support of the assumptions at the foundation of Deming's management theory

By Hillmer S., Karney D. in (2001)

Elsevier

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The measurement of a market orientation and its impact on business performance

By Harrison-Walker L.J. in (2001)

Elsevier

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