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Journal of Services Marketing, Vol. 10, Iss. 6, 1996-12 ,pp. : 45-61

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Service quality, customer satisfaction, and behavioral intentions in the service factory

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Journal of Services Marketing, Vol. 20, Iss. 1, 2006-01 ,pp. : 59-72

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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping

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The relationship of differential loci with perceived quality and behavioral intentions

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Journal of Services Marketing, Vol. 17, Iss. 2, 2003-02 ,pp. : 202-219

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The Influence of Customer Experience Quality on Customers' Behavioral Intentions

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