A classification of service facilities, servicescapes and service factories

By Tinnilä Markku  

International Journal of Services and Operations Management, Vol. 11, Iss. 3, 2012-02 ,pp. : 267-291

Inderscience Publishers

Access to resources Recommend Favorite

Service excellence in the banking industry

By Kim Seonmee   Kleiner Brian H  

Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. : 22-27

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and satisfaction in the banking sector

By Fatima Johra Kayeser   Razzaque Mohammed Abdur  

International Journal of Quality & Reliability Management, Vol. 31, Iss. 4, 2014-04 ,pp. : 367-379

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Outsourcing into service factories: An exploratory analysis of facility operators in the German chemical industry

By Seuring Stefan A  

International Journal of Operations & Production Management, Vol. 23, Iss. 10, 2003-09 ,pp. : 1207-1223

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service production and intellectual property

By Miles Ian   Andersen Birgitte   Boden Mark   Howells Jeremy  

International Journal of Services Technology and Management, Vol. 1, Iss. 1, 2003-07 ,pp. : 37-57

Inderscience Publishers

Access to resources Recommend Favorite