A novel model for business process maturity assessment through combining maturity models with EFQM and ISO 9004:2009

Author: Moradi-Moghadam Mohsen  

Publisher: Inderscience Publishers

ISSN: 1741-8763

Source: International Journal of Business Process Integration and Management, Vol.6, Iss.2, 2013-06, pp. : 167-184

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