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Author: de BoerFernanda GobbiUniversidade Federal do Rio Grande do Sul Porto Alegre Brazil MüllerCláudio JoséUniversidade Federal do Rio Grande do Sul Porto Alegre Brazil CatenCarla Schwengber tenDepartment of Production Engineering Federal University of Rio Grande do Sul Porto Alegre Brazil
Publisher: Emerald Group Publishing Ltd
E-ISSN: 1758-4116|21|4|908-927
ISSN: 1463-7154
Source: Business Process Management Journal, Vol.21, Iss.4, 2015-07, pp. : 908-927
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