A conceptual framework for enhancing `effectiveness' in the service charge process

Author: Eccles Timothy   Holt Andrew  

Publisher: Palgrave Macmillan Ltd

ISSN: 1744-9545

Source: Journal of Building Appraisal, Vol.5, Iss.4, 2010-01, pp. : 321-327

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Abstract

The RICS Code of Practice for Service Charges in Commercial Property provides inter alia best practice guidance on the provision of data to tenants. Developing a conceptual framework concerning the use of these data allows surveyors acting as managing agents to follow four key drivers in creating budgets and final accounts: understandability, relevance, reliability and comparability. The article provides surveyors acting as managing agents (and others providing service charge budgets and accounts) an overview of what they should seek to achieve from the provision of their data in terms of tenants' understanding of the information, its reliability and its comparability across properties and years.