Shaping, organizing, and rethinking service innovation: a multidimensional framework

Author: Rubalcaba Luis   Michel Stefan   Sundbo Jon   Brown Stephen W.   Reynoso Javier  

Publisher: Emerald Group Publishing Ltd

ISSN: 1757-5818

Source: Journal of Service Management, Vol.23, Iss.5, 2012-10, pp. : 696-715

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