Customer satisfaction measurement in the private bank sector

Author: Mihelis G.   Grigoroudis E.   Siskos Y.   Politis Y.   Malandrakis Y.  

Publisher: Elsevier

ISSN: 0377-2217

Source: European Journal of Operational Research, Vol.130, Iss.2, 2001-04, pp. : 347-360

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Abstract