Customer satisfaction analysis: Identification of key drivers

Author: Conklin M.   Powaga K.   Lipovetsky S.  

Publisher: Elsevier

ISSN: 0377-2217

Source: European Journal of Operational Research, Vol.154, Iss.3, 2004-05, pp. : 819-827

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract