Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence

Author： Andjelkovic Pesic Marija  

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.24, Iss.5-6, 2013-06, pp. : 652-663

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