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Emerald Group Publishing Ltd

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Customer relationship management in the banking sector: impact of internet usage by the customer

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International Journal of Business Innovation and Research, Vol. 4, Iss. 1-2, 2009-11 ,pp. : 93-102

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The impact of salesperson transformational leadership behavior on customer relationship marketing behavior: A study of the Sri Lankan corporate banking sector

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Relationship marketing: customer commitment and trust as a strategy for the smaller Hong Kong corporate banking sector

By Adamson Ivana   Chan Kok-Mun   Handford Donna  

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Market segmentation in the European airport sector

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