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Routledge Ltd

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Modeling quality commitment in service organizations: an empirical study

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European Journal of Marketing, Vol. 46, Iss. 6, 2012-05 ,pp. : 790-810

Emerald Group Publishing Ltd

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The service elimination decision-making during the service life cycle: Some pilot empirical evidence

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European Journal of Marketing, Vol. 46, Iss. 6, 2012-05 ,pp. : 844-874

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E-commerce in Small UK Manufacturing Firms: A Pilot Study on Internal Competencies

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Journal of Marketing Management, Vol. 18, Iss. 3-4, 2002-04 ,pp. : 341-360

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Internal diffusion of high technology industrial innovations: an empirical study

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