The heterogeneous effect of WOM on product sales: why the effect of WOM valence is mixed?

Author: Yang Joonhyuk   Kim Wonjoon   Amblee Naveen   Jeong Jaeseung  

Publisher: Emerald Group Publishing Ltd

ISSN: 0309-0566

Source: European Journal of Marketing, Vol.46, Iss.11-12, 2012-11, pp. : 1523-1538

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Abstract