Coping with service failures: The role of emotional intelligence, self-efficacy and intention to complain

Author： Tsarenko Yelena Strizhakova Yuliya

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.47, Iss.1-2, 2013-02, pp. : 71-92

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The impact of story bound entrepreneurial role models on self-efficacy and entrepreneurial intention

By Laviolette Eric Michael Lefebvre Miruna Radu Brunel Olivier

International Journal of Entrepreneurial Behaviour and Research, Vol. 18, Iss. 6, 2012-09 ,pp. : 720-742

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Gender stereotyping effects on entrepreneurial self-efficacy and high-growth entrepreneurial intention

By Sweida Gloria L. Reichard Rebecca J.

Journal of Small Business and Enterprise Development, Vol. 20, Iss. 2, 2013-05 ,pp. : 296-313

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of service provider emotional intelligence on customer satisfaction

By Kernbach Sally S. Schutte Nicola

Journal of Services Marketing, Vol. 19, Iss. 7, 2005-01 ,pp. : 438-444

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Family satisfaction and entrepreneurship among Chinese women: the moderating role of self-efficacy

By Wu Jinpei Neck Christopher P. Houghton Jeffery D. Pozzuto Amanda

International Journal of Business and Globalisation, Vol. 11, Iss. 3, 2013-08 ,pp. : 291-309

Inderscience Publishers

Access to resources Recommend Favorite

Self-Efficacy Toward Service, Civic Participation and the Business Student: Scale Development and Validation

By Weber Paula S.

Journal of Business Ethics, Vol. 49, Iss. 4, 2004-02 ,pp. : 359-369

Springer Publishing Company

Access to resources Recommend Favorite