Should your library have an innovation strategy?

By Rowley Jennifer  

Library Management, Vol. 32, Iss. 4-5, 2011-05 ,pp. : 251-265

Emerald Group Publishing Ltd

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How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples

By Thompson Bruce   Kyrillidou Martha   Cook Colleen  

Performance Measurement and Metrics, Vol. 9, Iss. 3, 2008-10 ,pp. : 202-215

Emerald Group Publishing Ltd

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How to look a gift horse in the mouth, or how to tell people you can't use their old junk in your library

By Strnad Benita  

Collection Building, Vol. 14, Iss. 2, 1993-12 ,pp. : 29-31

Emerald Group Publishing Ltd

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Thinking beyond quality: meeting the challenges of reliability analysis in library management

By Kostagiolas P.A.  

Library Management, Vol. 33, Iss. 1-2, 2011-12 ,pp. : 73-85

Emerald Group Publishing Ltd

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Public library assessment in customer perspective: To which customer group should the library listen?

By Nagata Haruki   Klopfer Lisa  

Library Management, Vol. 32, Iss. 4-5, 2011-05 ,pp. : 336-345

Emerald Group Publishing Ltd

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