Drilling the LibQUAL+® data for strategic planning

By Saunders E. Stewart  

Performance Measurement and Metrics, Vol. 9, Iss. 3, 2008-10 ,pp. : 160-170

Emerald Group Publishing Ltd

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LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials)

By Choudhury Sayeed   Kyrillidou Martha   Heath Fred   Cook Colleen   Koeper Bettina   Decker Reinhold  

Performance Measurement and Metrics, Vol. 9, Iss. 3, 2008-10 ,pp. : 216-222

Emerald Group Publishing Ltd

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An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries

By Pedramnia S.   Modiramani P.   Ghanbarabadi V. Ghavami  

Library Management, Vol. 33, Iss. 3, 2012-02 ,pp. : 159-167

Emerald Group Publishing Ltd

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Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The "LibQUAL+® Lite" example

By Thompson Bruce   Kyrillidou Martha   Cook Colleen  

Performance Measurement and Metrics, Vol. 10, Iss. 1, 2009-03 ,pp. : 6-16

Emerald Group Publishing Ltd

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Equating scores on "Lite" and long library user survey forms: The LibQUAL+® Lite randomized control trials

By Thompson Bruce   Kyrillidou Martha   Cook Colleen  

Performance Measurement and Metrics, Vol. 10, Iss. 3, 2009-11 ,pp. : 212-219

Emerald Group Publishing Ltd

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