A paradox of service quality in Turkey: The seemingly contradictory relative importance of tangible and intangible determinants of service quality

Author： Kara Ahmet Lonial Subhash Tarim Mehves Zaim Selim

Publisher： Emerald Group Publishing Ltd

ISSN： 0955-534X

Source： European Business Review, Vol.17, Iss.1, 2005-01, pp. : 5-20

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