Further scale refinement for emotional labor: Exploring distinctions between types of surface versus deep acting using a difficult client referent

Author： Blau Gary   Fertig Jason   Tatum Donna Surges   Connaughton Stacey   Park Dong Soo   Marshall Catherine  

Publisher： Emerald Group Publishing Ltd

ISSN： 1362-0436

Source： Career Development International, Vol.15, Iss.2, 2010-01, pp. : 188-216

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